Service Management

ABM Service Management allows your business to efficiently record and track all service work performed for your customers.  Starting with the terms of your contracts, you can setup and record the different features of each one. 

The next step is to link your customers to the various contracts on offer.  Each customer may have a different number of items that require servicing.  Each item is setup and tracked, complete with location, description, serial numbers and full history of all service and maintenance work performed.

ABM Service Management allows you to allocate open calls to service personnel for scheduling and has full calendar style tracking for appointments.  Where the service personnel are remote to the main office, logged calls can be despatched to the engineers via portable mobile devices.  Full tracking of time of call, time engineers accepts the call and time on site are all recorded.

Customers can log their own service calls using the Web Portal module.  You can provide your customers with access to add a call, or simply view the status of their calls by logging in via a web browser.

Once a call has been finalised, you can invoice the calls from within the service management screen.  Automated and recurring invoice routines can be used to make the process more accurate and efficient. 

The main area of concern with most service management systems is the connectivity between the service work and invoicing.  There is no need to rekey or import invoicing into your accounting system, as Advanced Business Manager Service Management is part of the accounting system.

Reporting is a key feature of any service management software.  Managers need to be able to highlight the exceptions and view statistics or overviews by type of service call.  Not only can you access reports that will provide this information quickly, dashboard style results are available on screen as soon as you log into the service management area and can be automatically refreshed.